Shipping

Collect in-store

We love seeing you in-store, if you would like to make your order online and collect in-store, we will have your order ready for collection upon your arrival. To do this during the checkout process select the United Kingdom in the Country drop-down and then under shipping options select collect in store.

  • Please only collect your order if you have received your invoice notification via email.
  • You will need to show this to a member of the team on collection.
  • You can collect your order during normal opening times.

UK Shipping

We’ve partnered with DHL to provide reliable shipping within the UK. If you’d like to upgrade your delivery, you can choose Express Shipping at checkout (note: exclusions may apply based on your location).

Shipping Rates:

  • Orders under £100: £7.50
  • Orders over £100: Free Premium Shipping
  • Express Shipping: £15.00 (DHL Express next working day before 12pm, for orders placed before 1pm)

Please note: Orders being delivered to the Channel Islands are exempt from VAT. To reflect this at checkout, we have listed Jersey and Guernsey as separate 'Country' options. Simply select your Island to remove the VAT.

If you need any assistance, feel free to call us on +44 1202 290832.

International Shipping

We ship internationally via DHL to any country within our delivery network. To provide you with an exceptional service, our international shipping charges are offered at a flat rate:

  • Orders under £250 (Excluding VAT): £20.00
  • Orders over £250 (Excluding VAT): Free Shipping
  • DHL Express Shipping: £35.00 (Excluding VAT) — available for orders placed before 1pm UK time.

Important Information:

  • Taxes and Duties: Customers are responsible for any applicable taxes and duties before delivery. DHL will contact you directly with further details, so please monitor your email for this notification. For more information, visit our Taxes & Duties page.
  • Free Shipping Threshold: The free shipping threshold is calculated in GBP (£) and will automatically adjust to your payment currency based on the current exchange rate.
  • Robert Old reserves the right to change the shipping service for your order if the selected service is unavailable or not viable. In such cases, we will notify you in advance.

Our Shipping Partner

Robert Old has a long relationship with DHL in delivering customers' orders all over the world in a safe and timely manner. The majority of orders are posted using DHL's exemplary services unless otherwise not available.

  • Express Shipping Option - DHL Express.

If you require a specific service such as Royal Mail or UPS please contact our custsomer service pior to order. Please contact [email protected].

  • Robert Old reserves the right to change shipping service on your order where a service is not avalible or not viable.
  • Please note Royal Mail have a weight limit of 2kg outside the UK. This limits a large proportion of shoes and boots.
  • Fragrances are a controlled substance and require a license to ship internationally. Therefore we are only able to ship these within the UK.  

Back-orders & Pre-orders

When a product is not immediately available, we will order the product direct from the manufacturer. Continue to checkout to order this product and we will contact you with an estimated delivery time shortly.

  • Please contact Robert Old if the item is required urgently.

For orders including pre-order products will only be charged when we have confirmed the item is available.